Customer Service & Operations Specialist

Caliber Collision; Dickson City (Lackawanna County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Career growth

OT pay

Job summary

Caliber Collision in Dickson City is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and assisting with load level planning. The role requires the ability to navigate multiple software systems and maintain a broad knowledge of insurance partner requirements for authorizations and billing.

The ideal candidate will have at least 1 year of customer-facing experience, excellent verbal and written communication

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Able to work in a fast-paced, collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume scheduled for the center and request load level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service for all customers.
• Understand insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Tools

Microsoft Office Suite

Job description

Caliber Collision in Dickson City is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and assisting with load level planning. The role requires the ability to navigate multiple software systems and maintain a broad knowledge of insurance partner requirements for authorizations and billing.

The ideal candidate will have at least 1 year of customer-facing experience, excellent verbal and written communication