Customer Service & Operations Leader

Meijer; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence at our East Grand Rapids store locations. The role focuses on engaging team members, coaching, and building a strong customer service culture that supports Meijer's family-oriented values.

You will manage team leaders, oversee area operations, and drive performance to maximize sales and productivity while maintaining a safe, inclusive, and engaging work environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Demonstrated ability to communicate with team members with clear and precise direction.
• Demonstrates proactive thinking and applies it to the business.

Responsibilities

• Engages with team members to ensure onboarding, training, development, and coaching.
• Identifies talent and supports staffing and leadership development.
• Conducts candid discussions to uphold Meijer standards and growth opportunities.
• Oversees area operations and financial results, including budget items in the P&L and productivity.
• Drives safety, compliance, and store condition management across the span of care.
• Directs Team Leaders and Leads in assigning daily work and training needs.
• Performs additional duties as assigned or required.

Skills

Leadership experience

Communication

Budgeting

Staff development

Customer service

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence at our East Grand Rapids store locations. The role focuses on engaging team members, coaching, and building a strong customer service culture that supports Meijer's family-oriented values.

You will manage team leaders, oversee area operations, and drive performance to maximize sales and productivity while maintaining a safe, inclusive, and engaging work environment.