Retail Operations Lead - Customer Experience

Meijer Inc.; Machesney Park (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs for advancement

Medical/dental/vision

And more!

Job summary

Meijer Inc. is looking for a team member who can lead operations and empower others to deliver exceptional customer experiences.

You will guide daily tasks, coach teammates, and help achieve department goals while maintaining Meijer standards and training requirements. You’ll participate in scheduling, oversee product freshness and safety, and collaborate with leadership to enhance service, store sales, and profitability.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Retail experience

Influence others

Team collaboration

Job description

Meijer Inc. is looking for a team member who can lead operations and empower others to deliver exceptional customer experiences.

You will guide daily tasks, coach teammates, and help achieve department goals while maintaining Meijer standards and training requirements. You’ll participate in scheduling, oversee product freshness and safety, and collaborate with leadership to enhance service, store sales, and profitability.