Customer Service Department Leader

Meijer; Rockford (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence across our Grand Rapids stores. You will coach Lead and Team Leaders, engage team members, and ensure onboarding, training, and development to deliver exceptional service.

With a Bachelor's degree and 4+ years in retail or customer service, you will own area operations, manage performance, and partner with leadership to forecast staffing and budgets, while upholding safety and a

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of retail, grocery, or customer service experience.
• Progressive leadership experience preferred.
• Strong customer service orientation.
• Ability to analyze financial data and make informed decisions.
• Commitment to safety and compliance.
• Strong business acumen and merchandising sense.
• Commitment to diversity and inclusion.

Responsibilities

• Lead and develop team members across the customer service area.
• Drive operational excellence and manage the P&L budget line items.
• Ensure safety, compliance, scheduling, and staffing levels.
• Oversee performance management, coaching, and career development.
• Identify process improvements to increase sales and productivity.
• Collaborate with store leadership to meet corporate plans.

Skills

Retail leadership

Team management

Customer service excellence

Financial acumen

Communication

Coaching and development

Education

Bachelor's degree or equivalent experience

Job description

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence across our Grand Rapids stores. You will coach Lead and Team Leaders, engage team members, and ensure onboarding, training, and development to deliver exceptional service.

With a Bachelor's degree and 4+ years in retail or customer service, you will own area operations, manage performance, and partner with leadership to forecast staffing and budgets, while upholding safety and a