Customer Service Department Manager — Lead & Develop Teams

Meijer Inc.; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Team member discounts

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Development programs for advancement

Job summary

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence within our East Grand Rapids store location. The role focuses on engaging team members, coaching for performance, and driving profitability while maintaining Meijer standards and culture.

You will oversee Leads and Team Leaders, manage area operations and financials, and implement process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training, development, and coaching.
• Identifies talent and engages in career discussions to support store staffing and leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and growth within the organization.
• Accountability for area operations and financial results by overseeing execution of plans to maximize sales and productivity, owning budget items in the P&L.
• Drives safety and compliance throughout the store and manages overall condition and compliance procedures.
• Ensures Leaders provide guidance and daily work assignments and identify training needs.

Skills

Leadership

Customer service

Financial analysis

Communication

People development

Education

Bachelor's degree or equivalent experience

Job description

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence within our East Grand Rapids store location. The role focuses on engaging team members, coaching for performance, and driving profitability while maintaining Meijer standards and culture.

You will oversee Leads and Team Leaders, manage area operations and financials, and implement process improvements.