Customer Experience & Operations Lead

Meijer; Stow (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, a family company serving people and communities, is hiring for a role focused on customer service excellence, leadership, and operations support in our store. You will help create an outstanding shopping experience and guide teammates to meet service and sales goals across daily operations.

We emphasize leadership development, diversity, equity and inclusion, and ongoing training to empower team members. Join a multi-state retailer with a strong commitment to growth and community impact.

Qualifications

• Passion for customer service and providing a welcoming experience.
• Excellent verbal and written communication.
• Strong ability to influence and coach team members.
• Retail or service industry experience preferred.
• Commitment to creating an inclusive environment.

Responsibilities

• Engage customers to ensure a great shopping experience and checkout flow.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Assist with training and cross-training to develop talent.
• Support department scheduling to boost engagement and store performance.
• Ensure product freshness and compliance with policies.

Skills

Customer service

Communication

Team leadership

Mentoring

Retail experience

Safety awareness

Job description

Meijer, a family company serving people and communities, is hiring for a role focused on customer service excellence, leadership, and operations support in our store. You will help create an outstanding shopping experience and guide teammates to meet service and sales goals across daily operations.

We emphasize leadership development, diversity, equity and inclusion, and ongoing training to empower team members. Join a multi-state retailer with a strong commitment to growth and community impact.