Retail Team Lead: Customer Experience & Operations

Meijer; Springfield (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Medical/dental/vision

Development programs for advancement

Disability leave

Paid time off

Job summary

Meijer is seeking a service-oriented leader to guide operations and empower team members in daily store activities. You will champion exceptional customer experiences and ensure tasks are completed to Meijer standards.

You will help with scheduling, training, and coaching while monitoring product freshness and safety. The role emphasizes diversity, inclusion, and a culture of teamwork across departments.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Ability to influence others and build rapport to create repeat business.

Responsibilities

• Engaging peers to provide the best possible shopping experience including checkout.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching teammates to exceed sales goals and maintain Meijer standards.
• Assist with training new team members and cross-training talent.
• Assist with department scheduling to boost engagement, service, and profitability.
• Ensure product freshness and proper rotation and dating policies.
• Guide compliance with food safety standards and safe operations.
• Lead ordering, receiving, stocking, pricing, and product display where applicable.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Influence others

Mentoring

Interpersonal skills

Customer rapport

Problem solving

Job description

Meijer is seeking a service-oriented leader to guide operations and empower team members in daily store activities. You will champion exceptional customer experiences and ensure tasks are completed to Meijer standards.

You will help with scheduling, training, and coaching while monitoring product freshness and safety. The role emphasizes diversity, inclusion, and a culture of teamwork across departments.