Customer Service & Office Support Specialist

Automation Personnel Services, Inc.; Moody (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, vision, short-term, &

Life insurance

401(k) Retirement Plan

Bonus opportunity: $50 referral

Job summary

Automation Personnel Services, Inc. is hiring a Customer Service Representative / Office Assistant in Moody, AL.

The role involves handling customer orders, resolving conflicts, and providing timely information on orders and product inquiries in a fast-paced environment. Ideal candidates have a high school diploma, strong attention to detail, and the ability to multitask while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent is required.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment while keeping customer focus.
• Excellent listening and communication skills with a courteous demeanor.

Responsibilities

• Enter and process customer orders, changes, and returns per procedures.
• Document and help resolve conflicts with customers.
• Answer questions or handle customer complaints.
• Forward phone calls, emails, and information requests.
• Provide order status and product inquiry information to customers.
• Send weekly past-due invoices and follow-up emails to customers.
• Collaborate with sales/production to resolve customer requests.

Skills

Attention to detail

Excellent listening

Multitasking

Communication to all levels

Computer test eligibility

Background check & drug screening

Education

High School Diploma or equivalent

Job description

Automation Personnel Services, Inc. is hiring a Customer Service Representative / Office Assistant in Moody, AL.

The role involves handling customer orders, resolving conflicts, and providing timely information on orders and product inquiries in a fast-paced environment. Ideal candidates have a high school diploma, strong attention to detail, and the ability to multitask while delivering excellent customer service.