Customer Service & Orders Specialist

Bpiteam; Irondale, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

BPI is seeking a Customer Service Representative in Irondale, AL to handle incoming orders and inquiries, coordinate samples, and support Account Managers. You will work with AS400 Gartman System and MS Office to provide courteous, accurate information via phone, fax, email, or in person.

The role emphasizes high-volume call handling, order processing, and timely responses, with a focus on reliability and teamwork at the Irondale facility.

Qualifications

• Experience handling high volume customer inquiries by phone and fax.
• Proficient with AS400 Gartman System and MS Office applications.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle incoming orders and customer inquiries via phone, fax, email, or face-to-face.
• Manage high call volumes and meet efficiency standards.
• Coordinate delivery schedules for customer deliveries and pickups.
• Provide accurate information using the tools provided by the company.
• Resolve complaints and follow up to ensure resolution.

Skills

AS400 Gartman System

Phone etiquette

Multitasking

Customer service

Tools

Microsoft Office

Outlook

Job description

BPI is seeking a Customer Service Representative in Irondale, AL to handle incoming orders and inquiries, coordinate samples, and support Account Managers. You will work with AS400 Gartman System and MS Office to provide courteous, accurate information via phone, fax, email, or in person.

The role emphasizes high-volume call handling, order processing, and timely responses, with a focus on reliability and teamwork at the Irondale facility.