Customer Service Representative / Office Assistant

Automation Personnel Services, Inc.; Moody (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, vision, short-term, &

Life insurance

401(k) Retirement Plan

Bonus opportunity: $50 referral

Job summary

Automation Personnel Services, Inc. is hiring a Customer Service Representative / Office Assistant in Moody, AL.

The role involves handling customer orders, resolving conflicts, and providing timely information on orders and product inquiries in a fast-paced environment. Ideal candidates have a high school diploma, strong attention to detail, and the ability to multitask while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent is required.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment while keeping customer focus.
• Excellent listening and communication skills with a courteous demeanor.

Responsibilities

• Enter and process customer orders, changes, and returns per procedures.
• Document and help resolve conflicts with customers.
• Answer questions or handle customer complaints.
• Forward phone calls, emails, and information requests.
• Provide order status and product inquiry information to customers.
• Send weekly past-due invoices and follow-up emails to customers.
• Collaborate with sales/production to resolve customer requests.

Skills

Attention to detail

Excellent listening

Multitasking

Communication to all levels

Computer test eligibility

Background check & drug screening

Education

High School Diploma or equivalent

Job description

CUSTOMER SERVICE REPRESENTATIVE / OFFICE ASSISTANT

Automation Personnel Services is looking for a Customer Service Representative / Office Assistant for a company based in Moody, AL. You will have the opportunity to join a supportive team, gain valuable experience, and enjoy opportunities for growth in a stable, fast-paced work environment.

Pay Rate

$18.00 to $20.00 per hour

Schedule and Hours

Monday through Friday, 7 00 am to 4 00 pm.

Customer Service Representative / Office Assistant

Duties and Responsibilities

• Enter and process customer orders, changes, and returns according to procedures and policies.
• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Forward phone calls, emails, and requests for information.
• Provide information to customers about order status and product inquiries.
• Attend order status meetings then send communication to customers on the same day.
• Communicate requests from customers to sales/production.
• Establish new customer accounts, enter account information.
• Organize and maintain filing systems
• Organize and maintain common office areas
• Send weekly customer past due invoices and follow-up emails.
• Work closely with the account receivables and credit department to assist in dispute resolution.

Qualifications and Requirements

• High School Diploma or equivalent.
• Good attention to detail.
• 1-3 years of experience in a food service or food manufacturing environment preferred.
• Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
• Ability to communicate to all levels of the organization.
• Basic knowledge of computer software and office systems.
• Excellent listening skills with an empathetic voice and manner.
• Dedication to customer satisfaction.
• Ability to pass a computer test.
• Ability to pass National Background check and Drug Screening.

Job Type

Full-time

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401 (k) matching to all eligible contingent and temporary associates.

Bonus Opportunity!

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Equal Opportunity Employer

APSPelham