Dynamic Customer Support Specialist

Kedia Corporation; Dothan (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A global business service provider in Dothan, AL is looking for a Customer Service Representative. The role involves assisting customers with inquiries and complaints, maintaining records, and ensuring customer satisfaction. Ideal candidates possess strong communication skills and a commitment to service excellence. Join a fast-paced team dedicated to delivering innovative user experiences in a challenging work environment.

Qualifications

• Good communication skills for customer interaction.
• Ability to handle complaints and inquiries efficiently.
• Knowledge of customer service principles.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions.
• Resolve service or billing complaints.

Skills

Active Listening

Service Orientation

Speaking

Negotiation

Reading Comprehension

Critical Thinking

Tools

CRM Software (e.g., Avaya, Microsoft Outlook)

Autodialers

Contact Center Software

Job description

A global business service provider in Dothan, AL is looking for a Customer Service Representative. The role involves assisting customers with inquiries and complaints, maintaining records, and ensuring customer satisfaction. Ideal candidates possess strong communication skills and a commitment to service excellence. Join a fast-paced team dedicated to delivering innovative user experiences in a challenging work environment.