Customer Service Champion for Fast-Paced Support

Express Employment Professionals - Cincinnati East; Bessemer (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Life Insurance

401(K) Savings Plan

Holiday Pay

Referral Bonuses

Employee Assistance Program

Free Online Training

Job summary

Express Employment Professionals - Birmingham West in Bessemer, AL seeks a Customer Service Representative to manage high call volumes with a positive attitude in a fast-paced environment. You will handle numerous calls daily, resolve issues, and provide empathetic service while using MS Office and basic data entry.

Responsibilities include taking orders, processing returns, addressing complaints, and meeting service targets. Weekly pay and a benefits package are available.

Qualifications

• Excellent communication skills for phone and writing.
• Calm, professional demeanor under pressure.
• Professional appearance and attitude.
• Experience with MS Office; data entry basics.
• Background check required; drug-free workplace.

Responsibilities

• Handle inbound and outbound calls to resolve customer issues.
• Provide information about products and services.
• Take orders and process returns.
• Respond to complaints and maintain customer records.
• Meet customer service targets and call handling quotas.
• Build and sustain relationships through open communication.

Skills

Communication skills

Calm under pressure

Professional appearance

MS Office

Data entry

Tools

MS Office Suite

Job description

Express Employment Professionals - Birmingham West in Bessemer, AL seeks a Customer Service Representative to manage high call volumes with a positive attitude in a fast-paced environment. You will handle numerous calls daily, resolve issues, and provide empathetic service while using MS Office and basic data entry.

Responsibilities include taking orders, processing returns, addressing complaints, and meeting service targets. Weekly pay and a benefits package are available.