Customer Service Representative / Office Assistant

Automation Personnel Services; Moody (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Medical, dental, vision, short-term/LD

Life insurance

401(k) matching

Paid holidays and service bonuses

Job summary

Automation Personnel Services is seeking a Customer Service Representative / Office Assistant in Moody, AL. The role focuses on processing customer orders, resolving issues, and maintaining smooth office operations in a fast-paced environment.

The position offers a Monday–Friday schedule (7:00 am–4:00 pm) with benefits and opportunities for growth within a stable staffing agency serving manufacturing and light-industrial roles.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience in a food service or food manufacturing environment preferred.
• Strong communication and multitasking abilities in a fast-paced setting.
• Proficiency with basic computer software and office systems.
• Pass a computer test and background/drug screening.

Responsibilities

• Enter and process customer orders, changes, and returns according to procedures.
• Listen to and document customer interactions; help resolve conflicts.
• Answer questions or handle complaints from customers.
• Provide product and order information to customers and update status.
• Coordinate with sales/production on requests and orders.
• Assist in organizing and maintaining filing systems and office areas.

Skills

Attention to detail

Customer service

Communication

Computer basics

Multitasking

Education

High School Diploma or equivalent

Tools

Office software

Job description

Customer Service Representative / Office Assistant

Automation Personnel Services is looking for a Customer Service Representative / Office Assistant for a company based in Moody, AL. You will have the opportunity to join a supportive team, gain valuable experience, and enjoy opportunities for growth in a stable, fast-paced work environment.

Pay Rate

$18.00 to $20.00 per hour

Schedule and Hours

Monday through Friday,7 00 am to 4 00 pm.

Duties and Responsibilities

• Enter and process customer orders, changes, and returns according to procedures and policies.
• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Forward phone calls, emails, and requests for information.
• Provide information to customers about order status and product inquiries.
• Attend order status meetings then send communication to customers on the same day.
• Communicate requests from customers to sales/production.
• Establish new customer accounts, enter account information.
• Organize and maintain filing systems
• Organize and maintain common office areas
• Send weekly customer past due invoices and follow-up emails.
• Work closely with the account receivables and credit department to assist in dispute resolution.

Qualifications and Requirements

• High School Diploma or equivalent.
• Good attention to detail.
• 1-3 years of experience in a food service or food manufacturing environment preferred.
• Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
• Ability to communicate to all levels of the organization.
• Basic knowledge of computer software and office systems.
• Excellent listening skills with an empathetic voice and manner.
• Dedication to customer satisfaction.
• Ability to pass a computer test.
• Ability to pass National Background check and Drug Screening.

Job Type

Full-time

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability,and life insurance
• 40 Hours Service Bonusafter 1 year of continuous serviceand 1500 hours
• 6 paid Holidaysafter 1 year of continuous serviceand 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k)matching to all eligible contingent and temporary associates.

Office Location

Automation Personnel Services Pelham Branch 2145 Pelham Parkway Pelham, AL 35124

Equal Opportunity Employer

APSPelham

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing.

• 11-time consecutive winner of the ClearlyRated Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).