Customer Service Manager - State Farm Agent Team Member

Broughton Group; Winter Park (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonus

Company parties

Free food and snacks

Paid time off

Training and development

Job summary

Broughton Group is seeking a Customer Care Team Leader in Winter Park, Florida. The ideal candidate will possess over 5 years of customer service experience and 2 years in management, emphasizing leadership and problem-solving skills.

This role involves overseeing operations, enhancing customer experiences, and driving team success. The position offers a competitive salary of $45,000 to $60,000 annually, alongside various benefits including performance bonuses, training, and paid time off.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Customer Care Team Leader

As a Customer Care Team Leader, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits include a bonus based on performance, company parties, a competitive salary, free food and snacks, paid time off, and training and development.

Responsibilities:

• overseeing the customer service team and daily operations
• developing and implementing customer service policies and procedures
• handling escalated customer complaints and issues
• training and mentoring customer service representatives

Qualifications:

• 5+ years of experience in customer service
• 2+ years in a managerial role
• leadership and organizational skills
• communication and problem-solving abilities

Compensation: $45,000.00 - $60,000.00 per year.

We are a very busy office and are looking for our next great team member. Our office is located in 32792 Area Code.