Customer Service Manager - State Farm Agent Team Member

Carinne Leisey-Gulati - State Farm Agent; Medford Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Carinne Leisey-Gulati - State Farm Agent in Medford Township, New Jersey, is seeking a Customer Service Manager to lead the customer service team. You will foster exceptional customer experiences and implement effective policies to support the agency's growth.

The ideal candidate has over 5 years in customer service, including managerial experience, and possesses strong leadership and communication skills. Join us to enhance customer satisfaction and promote internal growth opportunities.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Demonstrated leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Carinne Leisey-Gulati - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.