Customer Service Manager - State Farm Agent Team Member

John Leung - State Farm Agent; Johns Creek (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

John Leung - State Farm Agent is seeking a Customer Service Manager to lead the agency's client interactions and ensure outstanding service. You will work with the team to resolve inquiries, coordinate daily operations, and help the community with tailored insurance solutions.

Ideal candidates have strong leadership, excellent communication, and a proactive sales mindset, with opportunities for advancement as the agency grows, and a structured training plan to develop your skills.

Qualifications

• 5+ years of experience in customer service.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist in supervision of the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• This position involves sales and cold calls.
• Sell to existing customer base.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Role Description:

As a Customer Service Manager - State Farm Agent Team Member with John Leung - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• This position requires minimum 6 months training. Compensation builds up within those 6 months.
• Assist in supervision of the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• This position involves sales and cold calls.
• Sell to existing customer base.

Qualifications:

• 5+ years of experience in customer service.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.