Customer Service Manager - State Farm Agent Team Member

Talentify; Independence (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Health insurance

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Philip Snodgrass Agency is seeking a Customer Service Manager to lead the customer service team, ensure excellent experiences, and coordinate with agency staff to anticipate community needs. The role emphasizes attention to detail, empathy, and a proactive approach to resolving inquiries and improving service delivery.

The position offers potential for internal growth and advancement for driven, sales-minded candidates within a supportive agency environment.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Management

Leadership

Communication

Problem solving

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Health insurance
• Opportunity for advancement
• Training & development
• Flexible schedule

ROLE DESCRIPTION:

As a customer service manager with the Philip Snodgrass Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.