Customer Service Manager - State Farm Agent Team Member

Chrissutherlandagency; Monument (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus

Dental insurance

Donation matching

Health insurance

Paid time off

Advancement opportunities

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm in Monument, Colorado is seeking a Customer Service Manager to drive exceptional service, coordinate with agency teammates, and support community needs. The role focuses on people development and process improvement within a customer-focused insurance setting.

Ideal candidates have prior service leadership experience, strong communication, and a willingness to obtain insurance licenses, with opportunities for internal growth and advancement.

Qualifications

• Must have prior customer service experience.
• Prior management experience highly preferred.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Willingness to obtain insurance licenses.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Donation matching
• Health insurance
• Paid time off
• Opportunity for advancement
• Training & development
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Manager with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• Must have prior customer service experience.
• Prior management experience highly preferred.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Willingness to obtain insurance licenses.