Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Monument (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Donation matching

Health insurance

Paid time off

Job summary

State Farm in East Colorado Springs is seeking a Customer Service Manager to lead a client‑facing team, resolve inquiries, and coordinate with agency staff to serve the community.

We offer growth opportunities, a fun, energetic workplace, and compensation from $55,000 to $75,000 per year plus benefits including 401(k) matching, health and dental insurance, bonus based on performance, donation matching, and PTO.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team management

Organizational skills

Job description

Role Description

As a Customer Service Manager with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Replies within 24 hours.

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Donation matching
• Health insurance
• Paid time off

Position Overview

We look forward to connecting with you if you are a customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem‑solving abilities.

Compensation: $55,000.00 - $75,000.00 per year.

Are You Driven & Ambitious?

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in East Colorado Springs.
• We currently have 5 team members at our agency.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.