Customer Service Manager - State Farm Agent Team Member

Philip Snodgrass - State Farm Agent; Independence (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Paid time off

Health insurance

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Philip Snodgrass Agency seeks a Customer Service Manager to lead the customer service team and daily operations within a growing insurance agency. You will develop policies, resolve escalated issues, and coordinate with the agency team to deliver exceptional service to clients.

Ideal candidates have 5+ years in customer service with 2+ years in a supervisory role, plus strong leadership, organization, and communication skills to support community needs and agency growth.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Health insurance
• Opportunity for advancement
• Training & development
• Flexible schedule

ROLE DESCRIPTION:

As a customer service manager with the Philip Snodgrass Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.