Customer Care Manager - State Farm Agent Team Member

Jesse Florquist - State Farm Agent; Casper (WY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Competitive salary

Job summary

Jesse Florquist - State Farm Agent in Casper, WY is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

This role emphasizes clear communication, organized workflows, and proactive client support, with a focus on community engagement and high service standards.

You will coordinate customer inquiries, assist with policy reviews, and help the team deliver compassionate, reliable guidance.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Customer service

Communication skills

Relationship building

Empathy

Job description

Benefits

• Competitive salary
• 401(k) matching
• Bonus based on performance
• Health insurance

You May Be a Great Fit as a Customer Care Manager at if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 4040 , 82601

At , we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.