Customer Service Manager - State Farm Agent Team Member

Saul Lopez - State Farm Agent; West Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

An insurance agency is looking for a License Customer Service representative to enhance customer experiences and support agency growth. In this role, you'll oversee operations and lead a customer service team, resolving inquiries and addressing complaints. The ideal candidate will possess over 5 years of customer service experience, including 2+ years in management, demonstrating strong leadership and communication skills. This position also offers opportunities for professional advancement and team collaboration.

Qualifications

• 5+ years of experience in customer service, preferably with managerial role.
• Strong leadership, organizational, communication, and problem-solving skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication skills

Problem-solving abilities

Job description

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

Role Description:

As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.