Customer Service Manager - State Farm Agent Team Member

Bill Lawson - State Farm Agent; Kingsport (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Job summary

Bill Lawson - State Farm Agent is seeking a Customer Service Manager to lead the agency's client-focused team. In this role you will elevate service quality by resolving inquiries, coordinating with staff, and anticipating community needs to drive agency growth.

You will implement service policies, train representatives, and handle escalations, delivering empathetic, timely support while aligning with State Farm standards and local market opportunities.

Qualifications

• 5+ years in customer service with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Benefits

• Paid time off

Role Description

As a Customer Service Manager - State Farm Agent Team Member with Bill Lawson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are a customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem‑solving abilities.