Customer Service Manager - State Farm Agent Team Member

Brandon Ciaramitaro Ciaramitaro - State Farm Agent; Brookhaven (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Parental leave

Training & development

Job summary

Brandon Ciaramitaro-State Farm is seeking a results-driven Team Member to oversee the customer service team and daily operations in Brookhaven, Mississippi. You will develop and implement service policies, handle escalated issues, and mentor staff to deliver exceptional experiences to our community.

Ideal candidates bring a strong background in customer service with leadership experience, excellent communication, and a drive for continuous improvement.

Qualifications

• 5+ years in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service management

Leadership

Communication

Problem-solving

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Role Description

As a Team Member with Brandon Ciaramitaro-State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.