Customer Service Manager - State Farm Agent Team Member

Jana Fong - State Farm Agent; Havertown (Delaware County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan Matching

Competitive salary

Paid time off

Job summary

Jana Fong - State Farm Agent in Havertown is seeking a Customer Service Manager to oversee operations and enhance customer experiences. The ideal candidate has at least 2 years of experience in a State Farm agency and is licensed in Property & Casualty and Life & Health.

This role involves managing the customer service team, developing policies, and resolving complaints while promoting internal growth opportunities for motivated candidates.

Qualifications

• Must have at least 2 years experience working in a State Farm agency.
• Must be licensed in both Property & Casualty and Life & Health.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Attention to detail

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Job description

Benefits:

• Retirement Plan Matching
• Competitive salary
• Paid time off

Role Description:

As a Customer Service Manager - State Farm Agent Team Member with Jana Fong - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• Must have at least 2 years experience working in a State Farm agency.
• Must be licensed in both Property & Casualty and Life & Health.
• Leadership and organizational skills.
• Communication and problem-solving abilities.