Customer Service Representative - State Farm Agent Team Member

Catharine Albin - State Farm Agent; Cedarburg (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

Catharine Albin - State Farm Agent is seeking a team member to deliver exceptional customer experiences, handle policy information, process changes, and support claims. You will work with the agency team to meet community needs and grow with the agency.

This role emphasizes strong communication, detail orientation, and a customer-focused mindset. We offer a flexible schedule, training and development, opportunities for advancement, and a competitive salary with a performance-based bonus.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills are essential.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

ROLE DESCRIPTION

As a State Farm Agent Team Member, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.