Customer Service Manager - State Farm Agent Team Member

Aaron Furlong; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Aaron Furlong is seeking an experienced Office Manager to lead their customer service team in San Antonio, Texas. The ideal candidate will have over 5 years of experience in customer service and strong leadership skills. You will be responsible for overseeing daily operations, developing customer service policies, and resolving customer inquiries.

We are looking for an empathetic team member who is customer-focused and ready for internal growth opportunities within our successful insurance agency.

Qualifications

• 5+ years of experience in customer service.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off

Role Description

As an Office Manager with Aaron Furlong State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service
• Leadership and organizational skills.
• Communication and problem-solving abilities.