Customer Service Manager - State Farm Agent Team Member

Jasonbonomo; Rockford (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jasonbonomo in Rockford, Illinois is seeking a Customer Service / Office Manager to ensure smooth office operations and lead a high-performing team. The ideal candidate should have prior State Farm experience and strong leadership skills.

Your responsibilities will include managing office workflow, developing team members, ensuring compliance with standards, and addressing client concerns. The position offers a competitive salary and benefits including a flexible schedule and opportunities for advancement.

Qualifications

• Strong leadership and communication skills.
• Ability to manage multiple priorities and adapt to changing demands.
• Ability to build rapport and establish long-term client relationships.
• Property/Casualty and Life/Health insurance licenses.
• Prior State Farm experience required.

Responsibilities

• Manage office operations and workflow to ensure smooth and efficient functioning.
• Provide leadership and coaching to team members, promoting professional development.
• Oversee office policies, procedures, and compliance with State Farm standards.
• Collaborate with the agent on business strategies and goals.
• Address client concerns and ensure a high level of customer satisfaction.

Skills

Leadership

Communication

Client Relationship Management

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Are you an experienced professional with State Farm insurance experience? Do you thrive in a leadership role and enjoy driving the success of a high‑performing team? We are looking for a Customer Service / Office Manager to join our team and help ensure our office runs smoothly and efficiently.

As a Manager in our State Farm agency, you will be responsible for overseeing day‑to‑day office operations, leading and developing team members, and working closely with the agent to drive office performance. Your experience with State Farm systems and processes will be essential in maintaining a seamless and productive environment.

Responsibilities

• Manage office operations and workflow to ensure smooth and efficient functioning
• Provide leadership and coaching to team members, promoting professional development
• Oversee office policies, procedures, and compliance with State Farm standards
• Collaborate with the agent on business strategies and goals
• Address client concerns and ensure a high level of customer satisfaction

Requirements

• Strong leadership and communication skills
• Ability to manage multiple priorities and adapt to changing demands
• Ability to build rapport and establish long‑term client relationships
• Property/Casualty and Life/Health insurance licenses
• Prior State Farm experience (required)