Customer Service Manager - State Farm Agent Team Member

B.J. Jordan - State Farm Agent; Grovetown (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Gym stipend

Birthday off

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

401(k) matching

Job summary

B.J. Jordan - State Farm Agent in Grovetown, Georgia, is looking for a Customer Service Manager to lead the agency team and ensure exceptional customer service. You will manage daily operations, resolve customer inquiries, and develop office policies.

This role requires strong management skills, prior sales experience, and a desire to support the community. Benefits include health insurance, bonuses, and a flexible schedule.

Qualifications

• Prior management or leadership experience required.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and manage multiple priorities.
• Prior sales experience required.
• Must be comfortable with some travel.

Responsibilities

• Oversee the agency team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.
• Monitor agency workflows and help maintain operational efficiency.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.

Skills

Management experience

Organizational skills

Problem-solving skills

Communication skills

Sales experience

Job description

Benefits

• Gym stipend
• Birthday off
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• 401(k) matching

Role Description

As a Customer Service Manager - State Farm Agent Team Member with B.J. Jordan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, management skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Oversee the agency team and daily operations.
• Develop and implement office policies and procedures.
• Handle escalated customer complaints and issues.
• Monitor agency workflows and help maintain operational efficiency.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.

Qualifications

• Prior management or leadership experience required.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and manage multiple priorities.
• Prior sales experience required.
• Must be comfortable with some travel.