Customer Service Manager - State Farm Agent Team Member

Mattgrossagency; Western Springs (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Mattgrossagency is looking for a Customer Service Manager in Western Springs, Illinois. This role involves overseeing customer service operations, enhancing client experiences, and supporting internal growth opportunities. Candidates should have at least 5 years of customer service experience, including 2 years in a managerial role, and possess strong leadership skills.

The successful candidate will handle escalated complaints, develop customer service policies, and train team members while contributing to a supportive agency culture.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role Description

As a customer service manager with the Matt Gross State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.