Customer Service Manager - State Farm Agent Team Member

Lauren Barrett - State Farm Agent; Palos Hills (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Lauren Barrett - State Farm Agent in Palos Hills, Illinois, is seeking a Customer Service Manager to enhance customer experiences and manage daily operations. The role involves training team members and resolving customer inquiries, contributing to the growth of a successful insurance agency.

Successful candidates will bring over 5 years of customer service experience, leadership skills, and a drive for empathetic service.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Lauren Barrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.