Customer Service Manager - State Farm Agent Team Member

State Farm Agent; Crozet (VA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

State Farm Agent in Crozet, VA is looking for a Customer Service Manager to oversee the customer service team, develop policies, and manage escalated inquiries. The ideal candidate has over 5 years of experience, including 2 years in a managerial role with strong communication and leadership skills.

The position offers competitive benefits including 401(k) matching, a company car, paid time off, and extensive training & development. Join a team dedicated to helping customers manage their insurance and financial services needs.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Role Description

As a Customer Service Manager with Lauren Morris, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem‑solving abilities.

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Paid time off
• Training & development

Compensation

Salary: $40,000.00 - $70,000.00 per year

About the Team

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Crozet, VA And Help Customers With Their Insurance And Financial Services Needs, Including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.