Customer Service Manager - State Farm Agent Team Member

Lauren Morris - State Farm Agent; Crozet (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

Join Lauren Morris - State Farm Agent in Crozet, Virginia as a Customer Service Manager. In this role, you will be responsible for overseeing customer service operations and enhancing exceptional client experiences. Your leadership and customer service skills will be essential in resolving inquiries and training team members.

If you are a customer-focused and empathetic individual, we look forward to connecting with you. Enjoy benefits like 401(k) matching and a company car.

Qualifications

• 5+ years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service expertise

Leadership

Communication skills

Problem-solving abilities

Job description

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Service Manager with Lauren Morris, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.