Customer Service Manager - State Farm Agent Team Member

Trae Covington - State Farm Agent; Springfield (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus

Advancement opportunities

Paid time off

Training

Development

Job summary

Trae Covington - State Farm Agent in Springfield, IL is seeking a Customer Service Manager to lead and develop the agency's client experience. You will oversee daily operations, implement service policies, and resolve complex inquiries while coordinating with the team to anticipate community needs.

This role offers growth opportunities for driven, sales-minded individuals who excel at customer focus and empathy within a dynamic insurance environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Manager - State Farm Agent Team Member with Trae Covington - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.