Customer Service Manager - State Farm Agent Team Member

Bill Hepburn - State Farm Agent; Oak Brook (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

Bill Hepburn - State Farm Agent in Oak Brook, IL seeks a Customer Service Manager to lead the agency's client-facing team and drive exceptional service. You will coordinate with agency colleagues and ensure accurate, timely responses to inquiries while supporting community needs.

The role emphasizes leadership, process improvement, and staff development, with growth opportunities for driven and sales-minded individuals who value customer focus and empathetic service.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Bill Hepburn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.