Customer Service Manager - State Farm Agent Team Member

Eric Wiggins - State Farm Agent; Porter (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance Supplement

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Eric Wiggins State Farm is searching for a Service Team Manager in Porter, Texas to lead the customer service team and ensure smooth daily operations at the agency. You will resolve inquiries, coordinate with teammates, and implement service policies that support our community-focused approach.

The role emphasizes customer focus, empathy, and leadership, with opportunities for growth for driven, sales-minded candidates and opportunities for training and development to advance your career with

Qualifications

• 1+ years of experience in customer service.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Organizational skills

Communication

Problem solving

Job description

Benefits:

• Health Insurance Supplement
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Service Team Manager with Eric Wiggins State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 1+ years of experience in customer service.
• Leadership and organizational skills.
• Communication and problem-solving abilities.