Customer Service Manager - State Farm Agent Team Member

Eddie Buckley - State Farm Agent; Celina (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Paid time off

Job summary

Eddie Buckley - State Farm Agent in Celina, Texas is seeking a Customer Service Manager to lead the agency's customer service team and drive exceptional client experiences. You will coordinate daily operations, refine service policies, and respond to escalated issues while guiding staff to deliver empathetic, accurate assistance to community members.

The role emphasizes leadership, communication, and problem-solving, with opportunities for internal growth for driven, sales-minded candidates in a

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Proven leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Eddie Buckley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.