Customer Service Manager - State Farm Agent Team Member

Don Enga - State Farm Agent; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Don Enga - State Farm Agent in New York is seeking a Customer Service Manager to lead their customer service team. The selected candidate will oversee daily operations and ensure exceptional customer experiences while developing policies and mentoring staff.

This role requires 5+ years of customer service experience and at least 2 years in a managerial position. Ideal candidates are empathetic and customer-focused, ready for growth within the agency.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop customer service policies.
• Handle escalated customer complaints.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Benefits:

• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Role Description:

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.