Customer Service Manager - State Farm Agent Team Member

Andy Eaton - State Farm Agent; Lakewood (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Life Insurance

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Andy Eaton State Farm is seeking a Customer Service Manager to lead the customer service team and ensure exceptional service within our local insurance agency. You will coordinate daily operations and drive service standards to support growth in the community.

The role emphasizes leadership, attention to detail, and a customer-focused mindset, with opportunities for internal advancement for driven team players committed to service and sales-minded growth.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

People management

Conflict resolution

Communication skills

Problem-solving

Job description

Benefits:

• Life Insurance
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role description:

As a Customer Service Manager with Andy Eaton State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.