Customer Service Manager - State Farm Agent Team Member

Erik Hosking - State Farm Agent; Little Chute (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

Erik Hosking - State Farm Agent in Little Chute, Wisconsin is seeking an Office / Customer Service Manager to lead the agency. In this pivotal role, you will balance sales and service responsibilities while overseeing office operations and providing support to the team.

The ideal candidate must possess active insurance licenses, prior management experience, and strong organizational skills. The position offers a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Active insurance licenses required.
• Prior management and sales experience essential.
• Strong organizational skills with attention to detail.

Responsibilities

• Deliver excellent customer service through various interactions.
• Assist with sales and policy changes.
• Conduct employee performance reviews.

Skills

Active insurance licenses (Property/Casualty and Life/Health)

Prior management and sales experience

Leadership skills

Organizational skills

Confident communication style

Ability to take initiative

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As an Office / Customer Service Manager for Erik Hosking - State Farm Agent, you are a key leader within the agency, balancing hands‑on sales and service responsibilities with team oversight and office management. This role requires someone who is experienced, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team‑oriented culture.

You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you’ll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

Responsibilities

• Deliver excellent customer service through phone, email, and in‑person interactions.
• Assist with sales conversations, policy changes, and cross‑selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Conduct employee check‑ins and performance reviews.
• Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go‑to resource for both team members and clients.

Qualifications

• Active insurance licenses will be required (Property/Casualty and Life/Health).
• Prior management and sales experience required.
• Prior leadership experience and a natural ability to motivate and guide others.
• Strong organizational skills with attention to detail.
• Professional, approachable, and confident communication style.
• Ability to take initiative, hold others accountable, and support team success in a fast‑paced environment.