Client Success & Route Operations Manager

Canteen North America; Carrollton (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Yearly Bonus Opportunity & Company Car

Job summary

Canteen North America in Texas is seeking a Customer Service Manager to lead client accounts, support route operations, and drive customer satisfaction.

You will oversee route drivers, visit client sites, resolve service issues, and work with local management to grow accounts while maintaining high service standards. This role requires strong communication, organization, and a proactive, service-oriented mindset.

Qualifications

• 3–4 years of customer service experience preferred, or a minimum of 2 years of related experience.
• Route management, retail, merchandising and/or food & beverage experience strongly preferred.
• Experience managing teams of 5–10 associates is highly desirable.

Responsibilities

• Oversee site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with account standards and reporting.
• Develop and implement action plans to improve SSS/control V-9 metrics.
• Create an account-level incremental sales plan with local management and track profitability.
• Coordinate efforts to improve customer retention and experience at the point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• If needed, perform Route Driver duties including driving to deliver and stock vending equipment.

Skills

Customer service

Team leadership

Account management

Communication

Team collaboration

MS Office

Education

Bachelor's degree preferred

2-year degree acceptable

Experience considered in lieu of degree

Tools

Microsoft Office

Job description

Canteen North America in Texas is seeking a Customer Service Manager to lead client accounts, support route operations, and drive customer satisfaction.

You will oversee route drivers, visit client sites, resolve service issues, and work with local management to grow accounts while maintaining high service standards. This role requires strong communication, organization, and a proactive, service-oriented mindset.