Customer Experience & Route Operations Manager

Canteen North America; Columbia (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Parental Leave

Commuter Benefits

Job summary

Canteen’s Customer Service Manager role oversees day-to-day operations, manages route drivers, and ensures product availability while serving as the main contact for client inquiries. The ideal candidate is customer-focused, well-organized, and proactive, capable of juggling priorities to boost satisfaction and retention.

The position supports growth, with a schedule that may include some weekends based on business needs and a salary typically in the $60,000–$70,000 range depending on experience.

Qualifications

• A bachelor’s degree is preferred; two-year college degree or equivalent accepted.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and clean driving record.
• Willingness to travel to client sites.
• Experience in customer service or related areas preferred.

Responsibilities

• Oversee day-to-day operations and deliver exceptional customer experience.
• Manage route drivers and ensure product availability.
• Serve as primary contact for customer inquiries and concerns.
• Coordinate with drivers, clients, and operations to resolve issues.
• Drive adherence to merchandising and corporate standards.

Skills

Customer service

Route management

Driving

Communication skills

Travel

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Job description

Canteen’s Customer Service Manager role oversees day-to-day operations, manages route drivers, and ensures product availability while serving as the main contact for client inquiries. The ideal candidate is customer-focused, well-organized, and proactive, capable of juggling priorities to boost satisfaction and retention.

The position supports growth, with a schedule that may include some weekends based on business needs and a salary typically in the $60,000–$70,000 range depending on experience.