Customer Service Manager: Route & Account Leadership

Compass Group USA; Greeley (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Employee Referral Bonus

Job summary

Canteen in Colorado is seeking a Customer Service Manager for Route & Account Management to lead client relationships across Micro Market and Vending operations. You will be the primary contact for client accounts, ensuring satisfaction, issue resolution, service excellence, and retention.

Responsibilities include developing relationships, resolving escalations, coordinating with operations, and driving account growth while supervising a team and reporting on service metrics.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business, Hospitality, Management, or related field preferred.

Responsibilities

• Develop and maintain strong relationships with customers and client contacts.
• Serve as the primary escalation point for customer concerns, complaints, and service requests.
• Conduct regular customer visits and business reviews to assess satisfaction and identify opportunities for service improvement.
• Respond promptly and professionally to customer inquiries regarding products, services, billing, and equipment issues.
• Coordinate with route operations, market attendants, technicians, and service teams to resolve customer issues quickly and effectively.
• Monitor service performance, product availability, machine functionality, and market conditions.
• Track and manage service tickets, ensuring timely follow-up and resolution.
• Identify recurring service problems and implement corrective action plans.
• Support new account implementations, market openings, remodels, and customer transitions.
• Maintain high levels of customer satisfaction and retention.
• Identify opportunities to enhance customer experiences through product assortment, technology solutions, and service improvements.
• Partner with sales and operations leaders to support account growth initiatives.
• Assist with contract renewals and customer retention strategies.
• Lead and coach customer service representatives and support team members, as applicable.
• Establish performance expectations and monitor service quality metrics.
• Train team members on customer service best practices, systems, and company policies.
• Foster a customer-focused culture focused on accountability, responsiveness, and continuous improvement.
• Monitor customer service metrics, response times, complaint trends, and satisfaction scores.
• Prepare reports for management regarding customer concerns, operational performance, and service improvements.
• Utilize internal technology platforms to track customer interactions and service requests.
• Analyze customer feedback and recommend solutions to improve overall service delivery.
• Ensure compliance with company policies, procedures, food safety standards, and customer requirements.
• Maintain accurate customer records and documentation.
• Support company initiatives related to safety, quality, and operational excellence.

Skills

Customer service

Account management

Leadership

Communication

Problem solving

Travel willingness

Education

High school diploma or GED

Bachelor's degree in Business, Hospitality, Management, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Canteen in Colorado is seeking a Customer Service Manager for Route & Account Management to lead client relationships across Micro Market and Vending operations. You will be the primary contact for client accounts, ensuring satisfaction, issue resolution, service excellence, and retention.

Responsibilities include developing relationships, resolving escalations, coordinating with operations, and driving account growth while supervising a team and reporting on service metrics.