Coffee Services Manager: Client Growth & Service Leader

Canteen North America; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Job summary

Canteen is seeking a Customer Service Manager (Coffee Services) to deliver exceptional customer experiences, drive client retention, and grow existing accounts within a fast-paced Office Coffee Services environment. You will partner with the District Manager to manage a portfolio of customer accounts while leading a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Qualifications

• 3+ years in Customer Service, Customer Success, Account Management, Client Retention, or related management.
• Bachelor's degree preferred; Associate degree or equivalent combination considered.
• Proven ability to build strong customer relationships and drive retention.
• Experience resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.
• Strong verbal, written, presentation, and communication skills.

Responsibilities

• Partner with the District Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls, business reviews, and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity and service trends to support retention and growth strategies.
• Provide day-to-day leadership, coaching, and support to a team of Route Drivers.
• Collaborate with operations and support teams to ensure efficient service delivery.
• Prepare and present business updates, customer insights, and performance reports to leadership.

Skills

Customer relationships

Team leadership

Data analysis

Communication skills

Travel locally

Education

Bachelor's degree preferred

Associate degree or equivalent

Tools

Microsoft Excel

Reporting tools

Job description

Canteen is seeking a Customer Service Manager (Coffee Services) to deliver exceptional customer experiences, drive client retention, and grow existing accounts within a fast-paced Office Coffee Services environment. You will partner with the District Manager to manage a portfolio of customer accounts while leading a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.