Customer Service Manager - Lead Front-End & Team Growth

Shaw’s and Star Market; Nashua (NH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies in Nashua, NH is seeking a Customer Service Manager to lead front-end operations and drive exceptional guest experiences. You will oversee checkout effectiveness, staff coaching, scheduling, and adherence to company policies, while supporting store performance goals and daily operations.

The ideal candidate has strong leadership, communication, and a proven ability to coach teams, manage cash handling, and maintain a positive, compliant front-end environment in a fast-paced

Qualifications

• Strong customer-service focus with a professional team presence.
• Experience coaching and developing front-end teams.
• Ability to manage store front-end operations and scheduling.
• Proven track record in cash handling and loss prevention.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, scheduling, and expense control for the department.
• Maintain cleanliness, organization, and a positive front-end environment.

Skills

Customer service

People leadership

Communication

Organization

Planning

Coaching

Team collaboration

Job description

Albertsons Companies in Nashua, NH is seeking a Customer Service Manager to lead front-end operations and drive exceptional guest experiences. You will oversee checkout effectiveness, staff coaching, scheduling, and adherence to company policies, while supporting store performance goals and daily operations.

The ideal candidate has strong leadership, communication, and a proven ability to coach teams, manage cash handling, and maintain a positive, compliant front-end environment in a fast-paced