Front-End Leadership & Customer Experience Manager

Acme Markets; Dover (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health & 401k benefits

Paid time off

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Front-End Manager to lead front-end operations, ensuring fast, friendly, and accurate checkout service. You will guide scheduling, service levels, and daily tasks to support store performance and customer satisfaction.

The role emphasizes customer service, team development, and adherence to safety and company procedures in a fast-paced, customer-facing environment at our Delaware location. Strong leadership and planning abilities are essential.

Qualifications

• Customer-focused leadership and service orientation.
• Strong communication, coaching, and team-collaboration ability.
• Excellent organizational and planning skills in a busy store.
• Ability to stay composed and effective in fast-paced settings.

Responsibilities

• Oversee and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front‑end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front‑end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front‑end supplies and materials
• Hire, train, coach, and develop front‑end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer service mindset

Communication and coaching

Organization and planning

Fast-paced environment

Job description

Albertsons Companies is seeking a Front-End Manager to lead front-end operations, ensuring fast, friendly, and accurate checkout service. You will guide scheduling, service levels, and daily tasks to support store performance and customer satisfaction.

The role emphasizes customer service, team development, and adherence to safety and company procedures in a fast-paced, customer-facing environment at our Delaware location. Strong leadership and planning abilities are essential.