Customer Service Manager — Flexible Hours + Daily Pay

All Ways Caring HomeCare; Anchorage (AK); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Great culture

Daily pay

Tuition reimbursement

Flexible schedule

Retention bonuses

Benefits & 401K

Career growth

Campus partnerships

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and staff performance in a home-based setting. The role emphasizes proactive scheduling, strong partner relationships, and accurate documentation.

The CSM will supervise caregivers, coordinate with referral sources, and conduct home visits to ensure safety and high standards of care. A degree in business, nursing, or related fields is preferred, with a focus on accountability and

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and guide caregivers who provide direct care
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Education

Bachelor’s/Associate degree in Business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and staff performance in a home-based setting. The role emphasizes proactive scheduling, strong partner relationships, and accurate documentation.

The CSM will supervise caregivers, coordinate with referral sources, and conduct home visits to ensure safety and high standards of care. A degree in business, nursing, or related fields is preferred, with a focus on accountability and