Client Services Manager

All Ways Caring HomeCare; Silverdale (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement and campus

Flexible work schedules close to home

Referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to lead quality care and client satisfaction for home-based services in the Silverdale, WA area. You will supervise caregivers, manage employee scheduling, resolve issues with urgency, and maintain strong relationships with referral partners and clients.

You’ll ensure documentation, conduct periodic home visits and safety checks, and support a compassionate, professional team.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services, or related field (per regulatory requirements).
• Accountable, reliable, and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and guide caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Customer service

Communication

Problem solving

Education

Associate or Bachelor’s degree in Business, Nursing, Social Services, or related field

Job description

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency
• A people‑person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well‑organized

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record‑keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Salary Range

USD $25.00 - $27.00 / Hour