Home Care: Customer Service Manager with Flexible Schedule

All-Ways-Caring-Homecare; Anchorage (AK); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Campus partnerships

Retention bonuses

Benefits, 401K participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and employee performance in home-based services. You will supervise caregivers, coordinate scheduling, and maintain relationships with referral partners to ensure smooth operations.

The role rewards a compassionate, organized communicator with prior scheduling or supervisory experience. Daily pay options, competitive pay, tuition reimbursement, and career growth opportunities are

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Education

Associate or Bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager to oversee quality care, client satisfaction, and employee performance in home-based services. You will supervise caregivers, coordinate scheduling, and maintain relationships with referral partners to ensure smooth operations.

The role rewards a compassionate, organized communicator with prior scheduling or supervisory experience. Daily pay options, competitive pay, tuition reimbursement, and career growth opportunities are