Customer Service Manager – Home Care

All Ways Caring HomeCare

Sun City West (AZ)

On-site

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

Great company culture

Tuition reimbursement

Flexible work schedules

Retention bonuses

401(k) participation

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager (CSM) located in Sun City West, Arizona. The CSM will manage quality care, enhance customer service, and ensure employee performance to foster overall client satisfaction.

The ideal candidate should possess excellent communication skills and a degree in a relevant field. Benefits include competitive pay, flexible work schedules, and career development opportunities.

Qualifications

Prior scheduling, management or supervisory experience required.
Ability to work independently with good judgment.

Responsibilities

Oversee quality care and overall client satisfaction.
Supervise caregivers providing direct client care.
Manage employee scheduling and implement solutions.

Skills

Self-motivated

Effective communication

Customer service

Problem solving

Education

Associate or bachelor's degree in business or related field

Job description

Overview

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Desired Qualities

Self‑motivated professional with prior scheduling, management or supervisory experience
Thrives in a fast‑paced environment and efficiently manages client or employee needs with urgency
People‑person who is friendly, compassionate and able to build positive relationships and partnerships
Experienced communicator and problem solver who is well organized

What You'll Do

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record‑keeping
Conduct periodic home visits and safety checks

Qualifications

Associate or bachelor’s degree in business, nursing, social services or a related field of study preferred (per regulatory requirements)
Accountable, reliable, and able to work independently with good judgment
Valid driver’s license and auto insurance
Effective verbal and written communication skills
Excellent customer service skills

Benefits